Refund policy

1. Product Refunds & Replacements
  • Damaged, Defective, or Incorrect Items: You are entitled to a full refund or replacement if items arrive damaged, defective, or if the wrong/missing items were delivered. This requires photo or video evidence submitted through the My Lovely baby chat
  • Delayed or Lost Orders: If a package shows no tracking movement or expires beyond standard timeframes, Zendrop will issue a refund or reship the product. The timelines are:
    • 45 days for U.S. orders.
    • 60 days for global (international) shipments.
    • 110 days for Brazil shipments. 
  • Delivered Orders: Zendrop does not issue refunds or replacements if tracking indicates a package was successfully delivered. If a customer claims they did not receive it, a non-delivery certification from the carrier is required. 
  • Eligibility Window: Orders must have been paid within the last 90 days to be eligible for any refund or replacement. 
2. Order Cancellations
You can cancel an order for a full refund as long as it is done before the warehouse processes or ships it. Once in transit, orders cannot be canceled. Note that Print-on-Demand (POD) and pre-order inventory usually cannot be canceled once payment is processed. 
3. Subscription Refunds
If you want a refund on your monthly Zendrop subscription, you can get a full refund of the most recent charge if: [1]
  • The request is made within 5 days of the charge.
  • You have not used any order credits. [1]
How to Request a Refund
To file a claim, you need to submit evidence (such as photos, videos, or tracking data) through the My Lovely baby chat , message . Approved refunds are typically sent back to your original payment method within 5–10 business days. [1, 2]